What is an Administration Assistant?
Summary
Administration Assistants are a valued part of a company’s operations team and handle a wide range of tasks to ensure that business operations run smoothly. These tasks include maintaining internal communications, assisting with data entry and filing, handling incoming calls, responding to email enquiries, organising co-workers’ calendars and, scheduling events and functions.
As an Administration Assistant, you are required to harness exceptional communication skills and organisational skills. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. In this role, you are the go-to person for office support.
Types of Administration Support Roles
The role of an Administration Assistant largely depends on the type of industry they work in and the services required by the business.
- General Administration Assistants are required to provide office and business support services various internal departments. In this role, the types of admin tasks often allocated to the administration assistant includes data entry, answering phones, and managing office supplies.
- Executive Assistants are hired to support the job function of senior management and executives. As executive staff are time poor, an assistant is typically responsible for managing schedules, setting up meetings, and filing paperwork.
- Project Assistants are responsible for managing the administration duties linked to a specific project/s at a company. They often allocate tasks, manage meetings, and manage the paperwork or documentation associated.
- HR Assistants are part of the HR department. They provide administrative support to the team by managing employee documents, assisting with recruitment, and working with payroll.
Tasks Required
Administration Assistants have many key responsibilities, these tasks include:
- Managing incoming and outgoing emails and phone calls.
- Scheduling and organising meetings, appointments, travel arrangements, and keeping calendars up to date.
- Updating business databases and filing documents by organising new information.
- Managing office operations by maintaining the equipment and facilities in and around the office.
- Supporting staff and management with their workload or wellbeing.
How to Get a Job as an Administration Assistant in Australia
- Build Experience: Prior experience in customer service or administrative roles is often preferred. This can be obtained without a qualification by working in retail or hospitality.
- Learn Key Skills: Understanding the basics of Microsoft Office tools such as; Outlook, Excel and Word. Being familiar with Customer Relationship Management (CRM) systems may also be necessary.
- Showcase your Soft Skills: Administration staff are often valued for their organisational skills, communication skills and time management skills.
- Search for Jobs: Consider reaching out to staffing and employment agencies that specialise in filling business support roles.
- Prepare a Strong Resume: Tailor your resume to the specific role you’re applying for.
5 Frequently Asked Questions (FAQ)
- What education do I need to secure an Administration Support Role?
- A high school certificate is usually all that is required, but additional training in business administration or customer service can be an advantage.
- What skills are important for an Administration Assistant?
- Important skills include good organisational abilities, Microsoft Office proficiency, and professional customer service skills.
- Can Administration Assistants advance in their careers?
- Yes, with the proper training and development, Admin Support staff can get promoted into roles such as HR Managers, Recruitment Consultant or Administrative Coordinator.
- What is the job outlook for Administration Support roles in Australia?
- The job outlook for Administration and Customer Service assistants is strong, with consistent growth in the industry.
*This is to be used as a guide only and is not a representation of the roles we currently have available.
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