Customer Service Consultant

Our client, a leading provider of healthcare equipment and assistive technology for Hospitals, Residential Aged-Care Facilities, Home & Community Care is seeking a Customer Service Consultant to commence immediately at their showroom located in Geelong.

What’s on offer?

• Ongoing casual role with view to perm
• Monday to Friday 9am – 5pm
• Geelong location
• $32.73 per hour

Your duties will include but are not limited to:

• Providing exceptional support to customers in the retail outlet regarding products, sales and services
• Upselling and cross-selling products and solutions to best suit the customers’ requirements
• Be proactive in developing and maintaining product knowledge
• Processing of orders and payments
• Liaising with the warehouse and sales representatives
• Handle customer enquiries and customer complaints
• Basic administration and computer skills

To be successful in these roles you will require the following skills:

• Previous customer service and/or retail sales experience
• An understanding of the company’s product range and place in the market
• The ability to multitask and work in a busy environment
• Excellent communication skills
• Intermediate computer skills, including Microsoft Office and basic CRM software
• Bubbly and energetic approach to work

The successful candidate will have a passion for great customer service and have a positive bright attitude. You will be working within a reputable organisation and a very supportive team environment.

To submit your application, please forward you resume in ‘word’ format by selecting “apply”. Alternatively, please call Maria Di Natale on 9353 2000 to discuss further.