Customer Service Administrator – Acacia Ridge

Customer Service Administrator – Acacia Ridge

• National Brand – Acacia Ridge Office
• Supporting the highly successful National Logistics business

  This is an opportunity to work for a national brand providing stock to retail outlets across Australia.

  This reputable organisation is now seeking a proactive, organised individual to support their highly successful operations team in their Acacia Ridge office.

  Your day to day duties will focus on customer service, logistics, and transport documentation. You will be working closely with the Retail Services Management team to ensure client and delivery documentation are in order.

  Your impeccable communication skills, ability to multitask and strong time management will be rewarded with a fantastic career opportunity, potential stability and progression opportunities.

  Availability: Monday – Friday. 8:30am 5pm. $33.96.

  Key responsibilities of the position include:

  This role will see you focused on, but not limited to:

• To attend to all internal and external customers enquires immediately.
• To assist, provide and maintain an efficient and effective Customer Claims process and reporting system.
• To investigate and initiate corrective action on customer complaints
• To ensure full communication to relevant areas of the business regarding customer service issues.
• To take part and provide input into projects aimed at increasing the levels of customer service in all areas of the business.
• To identify and provide suggestions on how to improve aspects of all operations of the business and customer offering.
• Work from a script and list of store contacts to promote the Company’s seasonal offers, regional meetings, trade show and services by telephone.
• Maintain and monitor a multiple of high-volume email inboxes.
• To assist, maintain and process export orders, liaising with the rebuying team in relation to stock availability and eta’s
• Assist and maintain the online shopping portal.
• Assisting the dispatch team with sales quotas, orders, transport issues / delays.
• Reporting on key metrics of Customer Service to the wider business.

  To be considered for this role you will:

• Be highly driven and motivated
• Have proven customer service experience within the logistics field
• Impeccable communication skills and the ability to liaise at varying levels
• Have the ability to work well in a fast-paced environment and effectively multitask
• Proven administration experience with intermediate computer skills