Customer Service & Administration Consultant

Our client, a leading provider of healthcare equipment and assistive technology for Hospitals, Residential Aged-Care Facilities, Home & Community Care is seeking a Customer Service & Administration Consultant to commence immediately in their office in South Geelong.

What’s on offer?

• Ongoing casual role with view to perm
• Monday to Friday 9am – 5pm
• South Geelong location
• $32.73 per hour

Your duties will include but are not limited to:

• Providing exceptional support to customers over the phone and via email
• Assist customers with service calls regarding booking appointments for routine or preventative maintenance, breakdowns or repairs and warranty issues of their healthcare and assistive equipment
• Booking appointments, preparing quotes and entering job orders into the system
• Liaising with the Service Technicians and other relevant departments
• Handle customer enquiries and customer complaints
• Be proactive in developing and maintaining product knowledge
• General administration duties

To be successful in these roles you will require the following skills:

• Previous customer service and administration experience in an office based environment
• Previous service or warranty experience highly regarded but not essential
• The ability to multitask and work in a busy environment
• Excellent communication skills
• Strong attention to detail
• Intermediate computer skills, including Microsoft Office and CRM software

To submit your application, please forward you resume in ‘word’ format by selecting “apply”. Alternatively, please call Maria Di Natale on 9353 2000 to discuss further.