Our client is seeking a dedicated and detail-oriented individual to join their team as a Customer Service Representative In their Ingleburn office.
The role will be specializing in phone order taking, data entry, and general office work. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and a keen eye for accuracy.
Key Responsibilities:
Phone Order Taking:
Receive and process customer orders via phone calls with a friendly and professional manner.
Provide product information and assistance to customers as needed.
Ensure accurate order entry and timely order fulfillment.
Data Order Entry:
Input and manage customer orders into the system with a high level of precision.
Maintain and update customer information in the database.
Collaborate with the team to resolve any order discrepancies.
Customer Phone Assistance & Orders:
Address customer inquiries, concerns, and requests over the phone promptly.
Assist customers in placing orders and provide guidance on product selection.
Strive to exceed customer expectations and ensure satisfaction.
Over-the-Phone Customer Service Experience:
Utilize effective communication skills to build positive relationships with customers.
Handle customer complaints and concerns with empathy and professionalism.
Work collaboratively with team members to achieve customer service goals.
Procurement:
Collaborate with the procurement team to ensure timely and accurate order fulfillment.
Assist in coordinating with suppliers and vendors as needed.
Excel Price File Updates:
Maintain and update pricing information in Excel files with attention to detail.
Ensure consistency and accuracy in pricing across products.
General Office Work:
Support general office tasks, including filing, organizing, and maintaining a tidy workspace.
Collaborate with colleagues to contribute to the overall efficiency of the office.
Qualifications:
Previous experience in over-the-phone customer service and order taking.
Strong data entry skills and attention to detail.
Proficiency in Microsoft Excel for price file updates.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize tasks efficiently.
Proactive problem-solving skills.
Familiarity with procurement processes is a plus.
Full working rights in Australia
Have driver license and own transport.
If you are a motivated individual with a passion for customer service and order management, we invite you to apply. Our client is an equal opportunity employer, and values diversity in their workplace.
How to Apply:
If this sounds like you, click apply button now!! We look forward to hearing from you.
