About the Role: A dynamic food company in Moorebank is seeking a dedicated Sales and Customer Service Representative to join their team. This permanent, full-time role is perfect for someone passionate about delivering exceptional customer experiences and driving sales growth.
Key Responsibilities:
Engage with customers, understand their needs, and provide tailored solutions.
Manage sales transactions efficiently and accurately.
Build and maintain strong relationships with customers.
Handle customer inquiries, complaints, and requests in a professional manner.
Collaborate with the sales team to meet and exceed targets.
Maintain up-to-date knowledge of products and services.
Answer inbound calls from customers and address their inquiries or concerns.
Make outbound calls to follow up on customer requests or provide additional information.
Resolve customer issues efficiently and effectively, escalating when necessary.
Provide detailed information about products, services, and policies.
Document all customer interactions and maintain accurate records.
Work with other team members to ensure customer satisfaction and meet service level agreements.
Handle a high volume of calls while maintaining quality and professionalism.
Stay up-to-date with company products, services, and any changes to policies or procedures.
Requirements:
Previous experience in sales and customer service.
Previous experience in a call centre or customer service role is preferred.
Excellent verbal communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional under pressure.
Proficient in using computers and relevant software (e.g., CRM systems).
Ability to work in a team-oriented environment.
Flexibility to work various shifts, including evenings and weekends, if required.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Excellent problem-solving abilities.
A positive attitude and a team-oriented mindset.
Benefits:
Competitive salary and incentives.
Opportunities for career growth and development.
Supportive and friendly work environment.
How to Apply:
If you are passionate about sales and customer service and are looking for a permanent position in Moorebank, we’d love to hear from you! Apply now!
