Frequently Asked Questions
Staff Australia knows the job market can be hard to navigate for both job seekers and businesses looking to hire. We have created a list of Frequently Asked Questions (FAQ) to provide you with answers to our most common queries.
If you can not find the answer you require, please contact us.
Contents:
What services does Staff Australia provide?
We help job seekers find work by guiding them through the recruitment process. From resume building, to interviews, through to meaningful employment.
We also assist employers with the hiring process by finding temporary, permanent or contract staff to fill a variety of jobs. We take care of the induction, screening, placement and payroll process for you.
We build strong relationships with both clients and candidates to ensure the best matches and long-term success.
How do I join Staff Australia?
You can start by registering with your local branch through our website or send your resume by email. We will contact you for further details and book you in for an interview.
What industries do you specialise in?
We specialise in many industries, including; warehousing, production, manufacturing, construction, administrative services, mining, office support, call centres, executive roles and engineering.
For Job Seekers
How do I submit my resume?
You can email it directly to our recruitment team or apply for open jobs through our website.
Do I have to pay to register with you?
No, our recruitment services are free for job seekers.
Can I be notified when a suitable job is listed?
Yes, you can sign up to our job alerts here.
How can I prepare for an interview?
Read our Interview Guide.
What types of jobs do you offer?
We offer a variety of job opportunities, including full-time, part-time, temporary and contract positions across many industry sectors.
What should I include on my resume?
You can see our Resume Template and Guide here.
What do I bring to my interview?
When you come to the office, you are required to provide various forms of identification; this can be a passport, birth certificate, driver’s licence, or a proof of age card & Medicare card. You may also be required to bring an updated resume, TFN, bank details, superannuation details, and any licences/certificates.
Where are your offices located?
We have 5 office locations in Australia.
- Office 3, Level 1, 6 Wedgewood Road, Hallam VIC 3803
- 38 Commercial Place, Keilor East VIC 3033
- Unit 12B, 171 Power Street, Glendenning, NSW 2761
- 3/1362 Beaudesert Rd, Acacia Ridge QLD 4110
- Suite 15, 51- 53 Kewdale Road, Welshpool WA 6106
We also have an office in Auckland, New Zealand.
Which office should I register with?
We service a range of areas; please see the guide below to help you:
| Hallam, VIC | South/East Melbourne, including Berwick, Carrum, Clarinda, Mordialloc, Mulgrave, Blackburn, Nunawading, Ringwood, Narre Warren, Narre Warren North, Narre Warren South, Ferntree Gully, Rowville, Lysterfield, Endeavour Hills, Pakenham, Cranbourne, Dandenong, Frankston. |
| Keilor East, VIC | North/West Melbourne and CBD, including: Broadmeadows, Carlton, Collingwood, Greensborough, Heidelberg, Tullamarine, Truganina, Reservoir, Essendon, Footscray, Sunshine, Thomastown, Werribee, Geelong. Adelaide. |
| Glendenning, Sydney, NSW | North/West Sydney, including Glendenning, Silverwater, Pemulwuy, Port Botany, Northern Beaches, Marsden Park, Horsley Park, Parramatta, Kemps Creek. ACT. |
| Acacia Ridge, Brisbane, QLD | Brisbane and surrounds, including Ashgrove, Redbank, Redbank Plains, Springfield, Sunnybank, Crestmead, Toowong, Rochedale. Gold Coast and surrounds, including Ormeau, Tamborine, Yatala, Eagleby, Wongawallen, Logan City. |
| Perth, WA | Perth and surrounds, including Perth Airport, Osborne Park, Victoria Park, Canning Vale, Midland, Fremantle, Forrestfield, Armadale. |
| Auckland, NZ | New Zealand North Island, including Auckland, South Auckland, East Tamaki, Hamilton, Highbrook, Mangere, Mt Wellington. |
For Employees
When do I get paid?
Most Staff Australia employees get paid weekly. You should receive your payslip at the start of each week. This payslip will cover the hours you worked in the previous work week. However, in some cases, your pay conditions may be personalised to your specific needs. To get further assistance: please email payroll@staffaus.com.au.
What are your office hours?
Our regular office hours are 9:00am-5:00pm Monday to Friday. Our offices are closed on Weekends and Public Holidays. However, we have an after hours team to manage phone calls.
Who do I contact outside office hours?
Our phonelines are accessible 24/7. Outside office hours, all calls will be redirected to our afterhours team. For non-urgent matters, you can email your office directly and we will contact you as soon as possible.
Do you ensure Privacy and Security?
We take privacy seriously. We have strict policies in place to protect our clients and candidates. All data is protected, secure and is shared only with necessary parties during the recruitment process.
For Employers
How do you source candidates?
We use many different channels, including our already existing database, online job portals, social media, industry networks, and targeted advertising. We also utilise referrals and headhunting for specialised roles.
What does the induction process look like?
Our induction process includes initial resume screening, detailed interviews, skill assessments, and reference checks. We can also verify a candidates qualifications and conduct background checks, if required by your business.
How long does it take to fill a position?
The time to fill a position varies based on the role’s complexity and employer requirements. We strive to meet your timelines – however we aim to source the best candidate for the role and build the best employee to employer relationship possible.
What if the candidate doesn’t meet the requirements?
If a candidate does not meet the expectations you agreed upon with your Account Manager, we will provide a replacement and work to rectify any issues or complaints.
Can I book a free consultation?
Yes, simply fill the employer webform to make an enquiry. We will then contact you. You should receive a call within 30 minutes of submission, during office hours.
At Staff Australia, we’re dedicated to making the right connections.
Contact us today and let’s work together to shape your future.
Looking for work?
Are you a worker seeking casual employment or a permanent position? We’re here to help you find the perfect job. Our dedicated team is committed to connecting you with opportunities that match your skills and aspirations. We would love to hear from you! The first step is to register your details. For further information, find your local office or give us a call at 1300 178 233.
Looking for workers?
If you’re an employer looking for temporary or permanent staff, let’s find out how we can assist you. Our experienced Account Managers are ready to understand your needs and provide the best solutions. Send us a message, and one of our Account Managers will be in touch shortly.
