Privacy & Information Security Policy


The objectives of this policy are to:

  • Ensure that Staff Australia protect the privacy of all of our employees and contractors
  • Ensure provisions for secure record maintenance and storage
  • Explain how we comply with our privacy obligations and how we manage the personal information we collect

Application of Policy

This policy applies to all existing and prospective employees and contractors connected to Staff Australia Pty Ltd. We reserve the right to make changes to the Privacy Policy and all information held by Staff Australia Pty Ltd will be ruled by the most recent version.

By submitting your personal information to us, you agree to the use and disclosure of this information as explained in this policy.

Our Commitment

Staff Australia Pty Ltd is committed to protecting the personal and sensitive information that is collected in relation to our employees and contractors, while also ensuring that we comply with the Privacy Act 1988.

What is personal information?

Personal information is any information and opinion (whether true or not) collected by Staff Australia Pty Ltd. It may range from the very sensitive (e.g. medical history or conditions) to the every day (e.g. address and phone number).

It also includes the opinions of others about your work performance (whether true or not), your work experience and qualifications, aptitude test results and other information obtained by us.

What is sensitive information?

Sensitive information is a special category of personal information. It is information or opinion about your:

  • Racial or ethnic origin
  • Membership of a political association or religious beliefs, affiliations or philosophical beliefs
  • Membership of a professional or trade association or membership of a trade union
  • Sexual preferences or practices
  • Criminal record
  • Health or disability (at any time)
  • Vaccination status – if required under directives of State or Federal Governments

This includes personal information collected to provide a health service. Sensitive information can, in most cases, only be disclosed with your consent. Staff Australia Pty Ltd will seek your consent to the collection and use of this information

Who will be collecting your personal and sensitive information?

Your personal and sensitive information will be collected by Staff Australia Pty Ltd for its own use in connection with your work placements and employment.

How is the information collected?

This information will be collected in a variety of ways, including, but not limited to, via the Staff Australia application form, submitted resumes, and when you provide information either in person, over the phone or by email.

Personal and sensitive information will also be collected when:

  • We complete reference checks to verify your work history and experience
  • We receive the results of any competency or medical tests
  • We receive any performance feedback (either positive or negative)
  • We receive any complaint from or about you in the workplace
  • We receive any information about a workplace accident or incident in which you are involved
  • We receive any information about any insurance investigation, litigation, criminal matter, inquest or inquiry you may be involved in

When will your information be used?

Your personal and sensitive information may be used in connection with (but not limited to):

  • Your work placement
  • Your performance appraisals
  • Any test or assessment (including medical tests and assessments) that you might be required to undergo
  • Our identification of your training needs
  • Any injury management or workplace rehabilitation plan or program
  • Our investigation into any complaint or incident in which you may be involved
  • Any insurance matter that requires disclosure of your personal or sensitive information
  • To assess your ability to meet any mandatory requirements to attend a worksite

Your personal and sensitive information may be disclosed to

We may disclose your personal and sensitive information for the purpose for which it was collected. Your information may be disclosed to, but not limited to:

  • Potential employers and clients of Staff Australia
  • Referees for the purpose of identification
  • A workers compensation body or insurer
  • Our contractors and or suppliers i.e.: RTW contractors, IT data base providers
  • Any person with a lawful entitlement to obtain the information or as a result of an investigation or audit which requires disclosure of your personal and or sensitive information – including but not limited to Government, Statutory and Regulatory bodies, Superannuation Funds, The Department of Human Services and the Australian Taxation Office
  • Registered Training Organisations for the purpose of pre-vocational training and up skilling
  • Government Employment Services and Providers in order to maximise employment opportunities for Job Seekers

How will your information be stored and secure?

Staff Australia will only store your personal and sensitive data as required for your employment and in line with record keeping minimum requirements as set out by government standards. To ensure the security of data we have implemented high quality security standards across our business which includes but is not limited to:

  • High level security protection software
  • High Level Microsoft Business Premium security measures
  • A mail filtering software which blocks potential threats
  • Multifactor Authentication in line of business apps and programs
  • Administrator controlled software and programs
  • Anti-ransomware, anti-virus, anti-spyware measures
  • Limitations to levels of access of information by our internal employees who manage or use your data

What happens if you do not give us the information?

If you choose not to provide the requested information, you may be limiting our ability to locate suitable work opportunities for you.

Gaining access to your information

Subject to some exceptions, which are set out in the National Privacy Principles (principal 6 – Access and Correction), you have a right to see and have a copy of personal and sensitive information collected.

If you are able to establish that the information is not accurate, we will take reasonable steps to correct it so that it is accurate and up to date. If you wish to access your rights of Access and Correction, you should contact the Staff Australia head office and speak to the Administration Manager or Compliance Manager.

Changing or deleting information

You are able to update personal information that you have submitted to Staff Australia. Your personal information must be kept up-to-date to ensure that we are able to provide you with suitable work opportunities. Please contact your Staff Australia representative to adjust any information that is out-of-date or incorrect. Sensitive information, such as bank details, must be supplied in writing.

You may also request for your personal information to be deleted. Staff Australia is required by law to retain certain information for a designated length of time. This information is unable to be deleted from our records. We will inform you if your information is unable to be deleted for legal reasons.

Concerns or Queries

If you have any concerns or queries in relation to the information collected, how it is stored, how it is disclosed etc please contact the Staff Australia Privacy Officer or Management representative at your local Staff Australia office.