Several Customer Service Specialists Required- Automotive experience is highly regarded & Ability to speak fluent Mandarin is an advantage
Immediate Start
Mulgrave Location
Temp to Perm Position
$40 plus per Hour
Monday to Friday – 3 days required in the office – Monday and Friday work-from-home
8am – 5.30pm – Early Finish on Fridays!
A fantastic opportunity exists for dynamic Customer Service Specialists to join this reputable company who are one of Australia’s most innovative automotive manufacturers. Previous automotive experience is highly regarded and being able to speak fluent Mandarin is an advantage due to dealing with international customers and clients.
The Customer Service Specialist is responsible for delivering exceptional support by addressing inquiries, resolving issues, and ensuring a high level of satisfaction for both the dealer network and customers. Serving as a key point of contact between the company and its customers, you will play a crucial role in fostering strong relationships. This position is integral to the Care Contact Centre’s commitment to providing industry-leading customer service in the automotive sector.
Key Responsibilities
Customer Support
Manage all inbound customer enquiries across phone, email, social and multimedia platforms
Deliver high levels of customer satisfaction through proactive service and problem resolution
Promote and uphold Customer Care standards within the dealership network
Manage customer expectations and entitlements in line with Australian Consumer Law (ACL)
Coordinate and manage Vehicle Off Road (VOR) customer loan vehicles within your region
Issue Resolution
Identify, investigate and resolve customer concerns in a timely and effective manner
Liaise with dealerships and internal teams including Sales, Service and Technical
Ensure follow-up is completed and issues are fully resolved to customer satisfaction
Customer Relationship Management (CRM)
Accurately document all customer interactions within the CRM system
Analyse customer feedback to identify trends and improvement opportunities
Maintain up-to-date customer profiles to support personalised service
Additional Responsibilities
Maintain strong knowledge of the vehicle range
Collaborate with cross-functional teams to improve customer touchpoints
Support additional tasks aligned with wider department objectives
To be considered for this position you will demonstrate the following attributes:
Previous customer service experience (Preferably in the automotive industry)
Ability to speak fluent Mandarin is an advantage
2- 4 years’ experience in a customer service role
The ability to multitask and work in a busy environment
Excellent telephone manner and customer service skills
Strong computer literacy, including proficiency in Salesforce, MS Office, Teams, Excel, and PowerPoint
Attention to detail and excellent organisational skills
Great Attitude
The successful candidate will have a passion for great customer service and have a positive attitude. You will be working within a reputable organisation and a very supportive team environment.
To submit your application, please forward you resume in ‘word’ format by selecting “apply”
