Warehouse Operations Controller

Join a supportive team where your organisational strengths, communication skills, and leadership make a real impact.

The Client

Our client is proud to foster a workplace where diverse perspectives are valued, and people feel supported to grow. We’re looking for an experienced Warehouse Operations Controller who thrives in a fast-paced environment, enjoys solving problems, and loves bringing structure and clarity to daily operations.

The Candidate

If you’re someone who likes being at the heart of a team, keeping everything running smoothly, and guiding others through the day’s priorities – this role could be a great fit.

Why You’ll Love Working with Our Client

• A collaborative, inclusive environment where your voice matters
• Opportunities for personal and professional growth
• Supportive leaders who encourage learning and development
• A role with purpose – ensuring customers receive what they need, when they need it
• Variety every day: planning, coordinating, problem-solving, and working across multiple teams

The Role

As the Warehouse Operations Controller, you’ll manage the full order book, oversee warehouse systems, and coordinate daily workflow across multiple 3PL warehouses. You’ll ensure orders are released on time, capacity is aligned with demand, and KPI performance stays on track.

You’ll be a key support to the Warehouse Manager and a central point of communication across warehousing, supply chain, logistics, and 3PL partners.

What You’ll Be Doing

Order Book & Daily Workflow

• Own the entire order book – ensuring timely and accurate order release
• Coordinate and release work to 3PL partners to meet national demand
• Maintain a clean, updated order book and escalate issues early

WMS Oversight

• Be the lead point of contact for WMS issues, troubleshooting, flow, and optimisation
• Collaborate with warehousing and supply chain teams to enhance slotting, pick paths, and storage logic
• Ensure devices and systems remain up-to-date and used correctly

Capacity Planning

• Forecast daily and weekly capacity requirements
• Identify risks early and collaborate on adjustments
• Manage daily labour needs – including casual and agency staff

KPI Monitoring & Reporting

• Prepare clear daily/weekly performance reports (DIFOT, accuracy, productivity)
• Highlight improvement areas and support actions with internal teams and 3PLs
• Keep supply chain, finance, sales, and logistics informed

Cross-Team Collaboration

• Work closely with finance, supply chain, and Customer Service on stock availability and grading
• Support the flow of information across all operational teams

Operational Support

• Assist with toolbox meetings, shift updates, and general operational communication
• Support WHS, housekeeping, and continuous improvement activities
• Ensure alignment with our client’s processes and ways of working

Essential Career Experience

To be successful, you must have:

• WMS or warehouse systems experience – strong working knowledge of system processes and troubleshooting
• 3PL experience, particularly working with high-demand, high-volume retailers such as Bunnings or similar
• Proven experience coordinating across internal teams and 3PL providers in a fast-paced operations or warehouse environment

Ready to Make an Impact?

If you’re looking for a role where your strengths are recognised, your ideas are valued, and you can build a rewarding career – we’d love to meet you.

The Work Culture

Join a fun, energetic environment where collaboration and positivity thrive. You’ll be part of a strong, supportive team that values each other’s contributions and works together to achieve great things.

• Own the workflow.
• Drive performance.
• Become the operational heartbeat of a national brand.

Apply now and join a team where people support each other to succeed.