We are seeking an experienced Medical Receptionist to be the welcoming face of our client’s practice. This role is crucial in ensuring a smooth patient experience and efficient administrative operations.
Your key responsibilities will include:
Patient Liaison: Greet patients and visitors warmly, ensuring a positive first impression
Appointment Management: Schedule procedures and consultations, confirm bookings, and manage cancellations
Pre-Admission Coordination: Collect and verify patient details, consent forms, and health fund information
Billing & Claims: Process payments, manage health fund claims, and issue receipts accurately
Clinical Support: Coordinate patient flow, and communicate with nursing staff
Compliance & Records: Maintain accurate patient records in line with privacy and regulatory standards
General Administration: Answer phones, respond to email enquiries, and manage reception area presentation
About You
You are someone who brings professionalism, empathy, and efficiency to every interaction, with:
Previous experience in medical reception or healthcare administration – desirable
Experience using Genie software and or Gen2 – desirable
Strong organisational and multitasking skills – essential
Excellent communication and customer service abilities – essential
Familiarity with medical software and billing processes – desirable
A genuine passion for patient care and service excellence – essential
Why Join Our Client?
Permanent full-time role in a state-of-the-art practice environment
True work-life balance – Monday to Friday, no weekends, no nights
Supportive, friendly team culture focused on collaboration & professional growth
Competitive salary commensurate with experience
Opportunities for mentoring, hands-on learning & career development
Exposure to advanced ophthalmic surgical technology and diverse clinical cases
Flexible, family-friendly working hours supporting work-life balance
Generous staff amenities including subsidised lunch
Opportunities for growth as the practice expands and modernises
The chance to make a meaningful impact in a modern, evolving healthcare setting
How to Apply
Please follow the prompts to apply. Please note that applicants without administration or receptionist experience will not be considered for the role, as requested by our client.
This is the perfect time to join our client’s established practice and build a rewarding career in a supportive, modern, and evolving environment.
